FAQs


How much is donated to charity?

20% of the sale price is donated to the assigned charity. 

Donations are made every 6 months and the amounts per charity are published on Velo Sister's social media accounts and to mailing list subscribers.

£1065.83 has been donated so far:

 Charity End June 2016 End Dec 2016 End June 2017
Racing Chance Foundation £253.33 £217.84 £128.23
Wheels For Wellbeing £116.83 £58.22 £19.95
Freedom From Torture  £98.94 £86.59 £41.00
Boot Out Breast Cancer N/A £7.50 N/A
Big Change Manchester N/A N/A £37.39
Total £469.10 £370.16 £226.57

 

What do you mean by "ethically sourced"?

The top will be one or more of the following:

The product description will state which of these are the case.

How do the sizes compare to UK women's sizes?

Hoodies:

T-Shirts:

 

How much does shipping cost?

The cost of shipping will depend on what you order, where you are, and the type of shipping you choose.

How long will it take for me to receive my order?

It usually takes around 5 to 10 days for your items to be delivered to you if you're in the UK, and longer if you're not. Each item is made to order so it takes 2 to 5 days to make your items & then the shipping time is added to that. I'll send you an email if there are any delays.

Can I request a colour combination that's not currently available?

Yeah, no worries! Get in touch and I'll let you know if I can make it happen.

How should I wash my hoody/t-shirt?

Turn it inside out and wash it on 30 degrees. If you don't do this, the colour of the fabric might taint the colour of the graphic a little bit.

What's the return policy?

If your stuff is faulty then let me know - I'll send you the return address. Post it to me unused in the original packaging, and I'll refund the amount you paid for the item. Please note that shipping costs are non-refundable and you'll need to pay for the shipping costs for the return of the item. It's important you're happy with your Velo Sister products so if you're not then please get in touch and I'll do my best to help. 

Please note that as items are made to order, a refund cannot usually be given if you bought the wrong size or changed your mind about the item. However, get in touch and I'll do my best to help.

You can see the full refund policy text when you check out.

How can I find out when new products and offers are available?

Sign up to the Velo Sister mailing list below.